Refund Policy

All registration fees paid through CheckPointSpot are non-refundable and non-transferable, except as set out below.

1. Event Cancellation by the Organizer

If an event is cancelled by the organizer and no alternative date is offered, participants will be refunded in accordance with the organizer's decision. CheckPointSpot will process refunds approved by the organizer within 14 to 30 working days.

2. Event Postponement

If an event is postponed, your registration will be automatically carried forward to the new date. Refunds for postponed events are at the sole discretion of the organizer.

3. Withdrawal by the Participant

No refund will be given if you withdraw from an event, fail to collect your race pack, or do not turn up on race day, for any reason including injury or illness.

4. Category Changes

Where the organizer allows category changes, an administrative fee of RM10 applies. No refund of the price difference is given when downgrading to a cheaper category. Upgrades require payment of the difference plus the administrative fee.

5. Duplicate Payments

If you have been charged more than once for the same registration, please email [email protected] with your registration ID and payment reference. Verified duplicate payments will be refunded in full.

6. How Refunds Are Paid

Refunds are made to the original payment method. Bank and payment gateway charges may be deducted from the refund amount.

Last updated: 1 January 2026